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For product issues, bugs, account trouble, billing questions, diagnostics, app problems, or anything support should investigate.
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OPAIUS SUPPORT
Support for all things Opaius.
A dedicated support desk for Louro, Opie, accounts, billing, diagnostics, beta access, customer questions, and the services that keep your records moving.
Product help, account review, billing support, and customer care in one dedicated place.
Louro and Opie
Accounts, billing, diagnostics
Account or admin help
For access review, workspace ownership, deletion, billing administration, organization permissions, privacy, or security concerns.
Request account reviewGeneral contact
For customers who prefer a direct email or have a general support question that does not need the full form.
Email supportGenius bar
The right help, without the runaround.
Choose the area closest to the issue. If it is not perfect, send it anyway. We will route it to the right place.
Louro app support
Help with the Louro web app, iOS app, garage records, saved vehicles, reminders, photos, documents, and mobile app behavior.
Opie assistance
Questions about Opie conversations, AI responses, guest limits, attachments, voice, diagnostics, and how to get better answers.
Vehicle and diagnostics
Support for OBD-II scans, sound diagnosis, recall lookups, damage notes, scan history, and vehicle data that does not look right.
Accounts and access
Help with sign-in, beta access, profile settings, organization access, workspace permissions, and account security.
Billing and plans
Questions about plans, trials, subscriptions, invoices, overage settings, AI credit packs, and payment issues.
Records and data
Guidance for exports, missing records, privacy requests, deletion, shared vehicle records, and organization data concerns.
Before you write
Give us the details that make support faster.
- The email address on your Opaius or Louro account.
- Whether you are using Louro on web, iPhone, or both.
- The vehicle, record, workspace, invoice, or feature involved.
- What you expected to happen and what actually happened.
- Screenshots, error messages, timestamps, or steps to reproduce when available.
For urgent issues, be direct.
Support is built to help customers get clarity quickly. Tell us what broke, where it happened, and what you need to continue.
For safety-critical vehicle concerns, verify information with a qualified mechanic, manufacturer, dealer, insurer, or regulator. Opaius support can help with the software, but it is not emergency roadside, repair, legal, or insurance advice.
For security concerns, account compromise, suspicious activity, or private data exposure, include Security in the subject line and avoid sending passwords, payment card numbers, or unnecessary sensitive information.
For billing issues, include the organization name, invoice number if available, plan name, and the billing email used at checkout.
Need a person now?
Send a support request and include the product, account email, and what you were trying to do. We will take it from there.